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Sales Operations and Enablement Manager - EMEA

Apply now Job no: 505886
Work type: Full time
Location: United Kingdom
Categories: Sales Operations
Office Location: London

To support the Sales teams across EMEA to achieve all Sales KPIs.

-  Achievement of Sales Targets as measured by exceeding growth of GST sales and incremental new business value from targeted accounts.

- Establishment of core processes that drive good Governance.

- Implementation and Support of Best Practice Sales Processes and Tools, as part of the Global Sales Transformation Program.

- Efficient Pipeline Management Reporting and inter-company links (Solutions/Delivery/Regional & Corporate Functions)


Key responsibilities:

- Creation and Maintenance of all EMEA Sales Management Reports, for the EMEA RBDB.

- EMEA CRM maintenance and accuracy

- Running key Operational Governance Cadence inc:

- Weekly Pipeline review Meetings

- Reporting on KPIs into Global Sales. Ability to act as global focal point when required

- Supporting EMEA RBDB governance requirements into EMEA and Benelux MTs together with formal liaison with Service Lines

- Implementation of Sales Improvement Plans

- Account Planning Program for Focus Accounts

- Strategic Deal Reviews

- Sales Training,

- Compliance to Group guidelines and audit needs


Critical competencies for success

Client Services

- Recognizes that Client Intimacy is THE priority for all sales activities (internal and external)

- Consistent high-quality service and achievement of KPI is the measure of success

-  Ability to act as a key interface between the business and its clients, especially in times of Client-driven escalations

- The ability to build and maintain a personal and good relationship with clients

- The ability to act and communicate appropriately with clients in resolving concerns


Self-organization / time management

- The ability to prioritize and plan work effectively

- Always on-time with Deliverables.

-  Strong delegator and manager of action (s)


Initiative and independence / teamwork

-  Shares relevant information with other team members

- Puts personal preferences aside to achieve team goals

- Helps colleagues when they are under pressure

- Ability to work unsupervised and achieve set targets accordingly.


Leadership skills

-  Makes decisions based on EMEA Sales strategic objectives

-  Maintains clear framework for compliance and procedures

-  Looks for opportunities to generate income/ save money

-  Allocates resources to deliver optimum service

-  Encourages innovative ways of working

- Looks ahead to drive change that is sustainable and beneficial to TMFs business

- Describes a clear direction for the future in a way in which all staff can understand

-  Team’s objectives set and appraisal deadlines met


Technical skills/Job Specific skills

-  The ability to communicate and delegate technical matters appropriately

-   The ability to minimize errors and maintain high standards of service to clients

-   Refers decisions beyond boundaries of own role, seeking out second opinions when required

-  Using previous technical experience to act as a guideline for making decisions

-  Illustrating competent knowledge with technical ability on a daily basis

-  Interprets instructions accurately

-   Keeps up to date on current internal and external procedures and regulations

-   Strong leadership and interpersonal skills


Professional Qualifications

- 6 years + previous experience of Sales Operations

- Experience of high-value CRM implementations

-  Experienced in handling Sales Executives in a business services or IT services environment

-  Knowledge of Sales Trainings and Processes that deliver Best Practice


Advertised: GMT Standard Time
Applications close: GMT Standard Time

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