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Assistant Service Delivery Manager (VAT Compliance)

Apply now Job no: 508502
Work type: Full time
Location: United Kingdom
Categories: Client Relationship Management, Client Onboarding
Office Location: Brighton

The primary objective of the role is the delivery of contracted in-year billed revenues from
a portfolio of global clients while maintaining or exceeding defined quality standards of
delivery. This objective is achieved through the management of a team of Account
Managers, Assistant Account Managers and Account Assistants.
The main KPIs of the role are:
  • year-on-year growth of billed revenue
  • client satisfaction (NPS and CSI scores)
  • overdue debtors’ days
  • timeliness and accuracy of deliverables
  • chargeability rates of team members
  • employee engagement scores.
  • Accountable for the delivery and billing of all contracted deliverables as per the respective contractual documentation and in accordance with the applicable deadlines and local legislation.
  • Accountable for ensuring that there are no receivables that exceed 60 overdue days;
  • Accountable for the completion of on-boarding and registration/de-registration processes within the contracted timelines.
  • Accountable for the identification and end to end realisation of opportunities for additional work within the assigned client portfolio (identification, understanding,approval, delivery and billing)
  • Responsible for the client allocation and organisation of work within the team; ensures that internal controls are implemented and policies and processes are adhered to.
  • Acts as a first point of escalation for service delivery issues for clients and TMF Local Offices; escalates promptly unresolved issues to the Service Delivery Manager.
  • Develops and implements a client contact strategy ensuring regular performance reviews with all clients within the assigned portfolio; attends client meetings as required.
  • Work closely with peers to identify areas for improvement in policies, processes,
    procedures and systems
  • Implements changes to policies, processes, procedures and systems.
  • Provides supervision, training and guidance to team members on specific tasks; identifies the need for specific technical trainings and arranges such trainings with the VAT Technical Manager and Service Delivery Manager. Ensures that all team
    members undertake required training.
  • Accountable for the professional relationships and effective liaison of all team
    members with clients and TMF Local Offices
  • Collaborates and shares knowledge/expertise across service lines and other TMF
    offices on specific deals.
  • Undertakes technically specialist and ad hoc project work as requested.
  • Keeps up to date on changes in the legislation, regulation and best practice.
  • Reports on performance on a regular and structured basis.


  • Graduate in a relevant field. ACCA or CTA qualification is an advantage.
  • Very good understanding of the principles of indirect taxation and their application worldwide
  • Prior experience in a similar role in a global organisation including people management; proven managerial skills.
  • TR Onesource Indirect Taxation Compliance experience is an advantage
  • Fluent in both written and spoken English
  • Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook).
  • Strong organisational and process management skills; attention to detail.





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