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IT Support Intern

Apply now Job no: 512118
Work type: Intern
Location: Spain
Categories: Information Technology
Office Location: Barcelona

The IT Support Intern will be assisting the local IT Run Engineer and IT Manager to support, maintain and deliver IT services to end customers.

Key Responsibilities:

  • Ensuring 1st line customer support or service requests are completed efficiently and effectively
  • Proactively checking the local area networks and reporting any incidents within the Service Management platform
  • Working as part of a team
  • Initiating purchase order requests and ensuring assets are managed as per CMBD processes.
  • Basic user trainings
  • Deployment of local hardware at the highest possible standard using company approved products and services
  • Provide first line technology and customer support to local internal colleagues
  • Assistance in administering and management of local infrastructure, including DR and backup operations
  • Proactively engaging with internal customers to understand the requests and incidents
  • Assisting in maintenance and ensuring local compliance is adhered to, including ISO and ISAE controls
  • Assisting in software and hardware delivery
  • Working as part of a virtual regional team

Key Requirements:

Technical skills:

  • Good understanding of various technologies including Microsoft back office and end user computing
  • Good understanding of Windows 10, Email and Office 365 suite
  • Good understanding of local area networks

Business skills:

  • Customer and client focused
  • Ability to communicate at non-technical level to internal business colleagues
  • Polite, courteous and professional attitude

General skills:

  • Proactive team player
  • Ability to communicate at all levels
  • Must do approach
  • Attention to detail
  • Willingness to learn

Professional Qualifications:

  • English spoken and written is a must
  • Technical university background
  • Desirable professional working background in the field

 

Advertised: Romance Daylight Time
Applications close: Romance Daylight Time

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