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Senior Client Accounting Manager

Apply now Job no: 513929
Work type: Full time
Location: United Kingdom
Categories: Client Accounting
Office Location: Luton

Job purpose

Accountable for all tasks and activities of an Accounting & Tax client services delivery team, ensuring that our clients are provided with an efficient, professional and high-quality service. Acts as a reviewer and point of escalation for all accounting/tax compliance duties for Client Entities within their span of control. Applies comprehensive procedures, review and reporting systems to all Accounting and Tax clients.

The Client Accounting Senior Manager owns workforce planning for their team creating a positive working environment with high levels of motivation and engagement. He/ She is accountable for leading the team towards adherence to all Service Level Agreements (SLAs) and applicable Key Performance Indicators (KPIs), inclusive of all mandatory local legislation compliance requirements.

Duties and responsibilities

  • Responsible for the overall management of an accounting team(s) with the primary focus to meet all aspects of client delivery on a timely and efficient basis
  • Acts as the focal point for the Accounting team(s) to internal and external stakeholders / clients on daily operational escalations and issues. Works closely with client to set expectations and communicates expectations to the team
  • Qualified reviewer for all monthly Client Accounting services oversight checklists, internal control points and audit paperwork as required
  • Has a comprehensive technical and functional understanding of all accounting processes in use (i.e. AR, AP and general ledger) and any relevant amendments or appendices, and of the client’s structure and needed interfaces
  • Accountable for review and approval of closing files, annual accounts, corporate income tax returns of client files
  • Assists senior accountants in onboarding of new clients
  • Responsible for the internal control of the internal accounting process
  • Involved in system testing & coordination with IT teams on accounting related system changes, upgrade, enhancements or issue log
  • Develops and maintains all necessary manuals associated with accounting processes and controls
  • Responsible for creating a high-performance team by focusing on team development, satisfying work experiences and accountability for team(s) results and performance and ultimately retention
  • Manages the training, development, and workload of accounting team staff
  • Monitors staff performance and provides necessary coaching & mentoring

Job specific requirements

  • Qualified accountant
  • Candidate with 4-6 years PQE is preferred
  • 2- 4 years of direct people management experience/ Prior supervisory experience is preferred
  • Resourceful, independent and strong problem-solving abilities
  • Excellent written and communication skills, with strong ability to plan ahead and organise themselves
  • Analytical structured mind set with ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency
  • Fluency in English is required
  • Proficiency in MS Excel and MS Word is essential, along with experience of local accounting system
  • Experience in an outsourcing firm with strong client servicing skills is preferred

Key results Areas & Key Performance Indicators

  • Accountable for smooth onboarding of new clients each month into the team (amount to be specified in annual objectives & regularly reviewed)
  • Accountable for management of all entities and related recurring tasks under their JB4 spans of control acting as a reviewer and an internal and external point of escalation where necessary (amount to be specified in annual objectives & regularly reviewed)
  • Accountable for maintaining Last Twelve Months (LTM) attrition levels below 20% for employees within their span of control
  • Support process enhancement and continuous process improvements, utilising systems as required
  • Accountable for the team’s entities remaining fully compliant with relevant local legislation
  • Zero Customer escalations / complaints within your team’s span of control
  • Accountable for 99% of audits being filed prior to Annual Return Date (ARD)
  • 100% timely and accurate time writing for own time and validation and signoff for employees within your span of control
  • Contribute towards achieving Team’s Annual Efficiency Target
  • Accountable for 99% Data Entry completeness and accuracy into the local Accounting system
  • Accountable for 100% Payments accuracy and timeliness
  • Accountable for 99% Compliance to Tax Reporting Deadlines
  • 100%  Adherence to ISO27001 Data/information Security protocols

Critical competencies for success

Operational Excellence

  • Executes business strategy in line with guidance set out by senior management, ensuring sustainable and, where appropriate, profitable results
  • Would be seen within team as a technical expert in their specialist area and fully knowledgeable on day to day activities
  • Will have basic operational risk management awareness & actively promote a culture of risk awareness across the immediate team
  • Drives improvements to business delivery by innovating new ways of working whilst ensuring appropriate controls are in place
  • Be able to demonstrate accountability for own responsibilities
  • Will be expected to make tactical decisions, impacting the immediate team, based on factual information

Commercial Awareness

  • Is financially mindful of personal impact on a large part of the organization
  • Can articulate and demonstrate the impact of their role and activities on the immediate business area
  • Will have in-depth knowledge of TMF’s customers and competitors, within the immediate area
  • Implements alternative ways of working to deliver more efficient outcomes balancing cost and quality.
  • Understands and applies control and risk and governance frameworks consistently
  • Will be able to use financial management techniques as part of role

Leadership & Resource Management

  • Proactively manages team performance through robust objective setting, delivering constructive feedback and confidently managing under-performance
  • Will delegate work through direct reports as appropriate and empower people to take accountability and achieve results
  • Ensures that quality development plans are in place for direct team and are managed appropriately
  • Managing up and down the organization is a regular feature of the role
  • Manages the allocation of resources in relation to business needs
  • Daily management of team including (but not limited to) the cascade of relevant information and operationalizing the strategic agenda

Interpersonal Skills

  • Has self-awareness and understands the impact they may have on others
  • Through sound communication skills, is able to influence ‘management’ and ‘executive’ level colleagues, both internally and externally
  • Is able to tactfully deal with situations should they arise in the immediate term
  • Engages and builds credibility with internal influential individuals

Client Excellence

  • Identifies opportunities to broaden our offering to the client
  • Ensure team members understand how their work aligns to client and business goals
  • Encourage others to openly express and debate issues
  • Develops and implements clear action plans for problem resolution and monitoring
  • Champions client service improvement initiatives

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Applications close: GMT Standard Time

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