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IT Support Technician (m/f/d)

Apply now Job no: 514282
Work type: Full time
Location: Germany
Categories: Administration, Information Technology
Office Location: Frankfurt

About us

We help global companies expand and invest seamlessly across international borders. Our expert accountants, corporate secretarial and HR and payroll professionals are located around the world, enabling clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.  With operations in more than 80 countries providing outsourced compliance services, TMF Group is the global expert that understands local needs.

 

For our office in Frankfurt am Main we are looking for a

 

Local IT Support Technician (m/f/d)

 

Key Responsibilities

The Local IT Support Technician is responsible for providing customer support and maintaining the local infrastructure to enable TMF to service its clients effectively and efficiently. This includes:

  • Proactive first- and second-line customer support to internal business colleagues locally or across the region ensuring their requests are completed effectively and efficiently
  • Proactively engaging with internal customers to understand their requirements, initiate procurement of hardware or software according to company policies
  • Work in partnership with the Global infrastructure and Application support teams and escalate any issues to third-line support as and when appropriate
  • Administer and manage local and regional infrastructure (including DR/backup operations), maintenance of internally hosted applications and reporting any incidents within the Service Management platform
  • Executing foundational technology or application changes as per the change management process
  • Lifecycle management of regional assets and ensuring assets are administered in line with compliance and global standards
  • Deployment of local hardware and software at the highest possible standard using company approved products and services
  • Ensuring local security controls are administered to the highest possible standard and reporting any incidents in line with company policy
  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes.  Able to lead the team to meet deliverables and drive work to completion within specified timelines

 

Key Knowledge and Experience

  • Minimum 3 years of experience in a Local IT support technician role
  • Good understanding of various technologies including Microsoft back office platforms and end user computing
  • Good understanding of end user computing hardware including Dell and HP
  • Good understanding of Active Directory, Microsoft O365 (including SharePoint/Teams) and Citrix
  • Good understanding of local information security practices and cyber protection
  • Experience of working in a complex, multi-country professional services or BPO organisation with complex processing requirements
  • Have multi-country experience and demonstrates an ability to work in a multi-cultural, talented and demanding team environment

 

Your profile

  • Fully proficient spoken and written English and German, additional European languages would be an asset
  • Strong internal customer orientation
  • Excellent communication skills in both written and oral form, with staff members, take action and get results
  • Proactive team player
  • Ability to communicate at all levels, confidence dealing with C-Level stakeholders
  • ITIL desirable
  • Must do approach / can-do approach
  • Attention to detail
  • A willingness to learn about new developments

 

What you can expect:

  • A varied activity in a successful, international corporation
  • A motivating work atmosphere with a great deal of flexibility, creative freedom and quick takeover of personal responsibility
  • Professional development opportunities as well as individual training opportunities, supported by our TMF Business Academy
  • Flat hierarchies with direct contact to the management
  • Workplace in the heart of Frankfurt am Main with very good public transport links
  • Free fruit, water and coffee

 

Have we piqued your interest? Then apply today at http://careers.tmf-group.com.

In order to avoid delays in the application process, please make sure that your documents are complete. Thanks a lot!

Advertised: W. Europe Standard Time
Applications close: W. Europe Standard Time

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