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Global Head - Bid Management & Support

Apply now Job no: 514911
Work type: Full time
Location: United Kingdom
Categories: Sales Operations
Office Location: London

Job Purpose/Role

The Global Head, Bid Management will lead a global team of bid and proposal managers with the relevant service / product / business knowledge required to support global sales opportunities. Responsibilities include introduction, implementation and continuous improvement of all necessary bid procedures, governance, and process as well as the day to day coordination and support of sales opportunities. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It will require strong people management and commercial skills.

Key Responsibilities

  • Direct and formalise the Bid team, set up bid processes, resourcing and administration.
  • Manage team to deliver core requirements on proposal and requests for information:
    • Work with the lead business developer on specific opportunities to identify and leverage value drivers fitting with clients and to provide the best solution offering.
    • Working with key stakeholders (Pricing, Solution SMEs, Contracting) in preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final price to the customer.
    • Contributing to the written proposal - both in terms of content and presentation
    • Preparing and reviewing the contractual aspects of the bid, ensuring all services are included in the final MSA/LSA to the customer.
  • Select & identify the right profiles for the Bid team (in line with & collaborating with key stakeholders - Solution Executive/Solution Architect, IT Manager, Pricing Manager, Industry Specialist SME’s, and Sales Operations) and lead/mentor the team.
  • Address complex issues involving interactions up to client executive and internal executive level.
  • Manage the escalation process with large bids.
  • Manage virtual bid teams and inputs from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, and finance, commercial, legal and delivery.
  • Manage the bid budget.
  • Ensure timely delivery of compliant and commercially sound bids.
  • Understand and resolve complex technical, strategic and business issues with internal stakeholders.
  • Follows the overall business strategy for Bid Team including activities in co-operation with cross-disciplines and colleagues for qualification meetings, presentations and proposal presentations where appropriate.
  • Monitor and evaluate risks and report bid status to management monthly including risk tracking and management throughout the bid process

Critical Competencies for Success

  • Must be an excellent communicator. Good interpersonal communication, sensitivity & empathy.
  • Superior relationship building skills with the proven ability to influence team members, business developers peers, and superiors.
  • Self & Team member motivation. Ability to lead and motivate bid teams being recognized as an effective leader.
  • Project management skills – ability to manage projects/programs based on requirements while managing time, scope and budget.
  • Must be process and results oriented, excellent planning and organizational skills.
  • Effective problem solving.
  • Customer satisfaction & service. Delivers to tight deadlines and manages a diverse workload. Pays attention to detail and delivers high quality work products.

Skills and Experience

  • 10+ years experience in Bid Management or similar sales supporting . operational positions within a global, professional service industry including 5+ years in a senior leadership role. This experience should be across multiple industries and service lines and must include all/some core disciplines of HR & Payroll, Accounting & Tax, Company Secretarial & Financial services
  • Ideally experienced as a bid manager as an individual contributor prior to management role
  • Detailed understanding of the complex sale and preferably experience of operating within an organization using a recognized sales methodology e.g. The Challenger Sale, Solution Selling etc.
  • Must have experience managing a remote/offshore 10+ headcount team across a matrixed organization
  • Experience must be within a multi jurisdiction organisation covering Asia, Americas & Europe.
  • Strong understanding of products and service offerings aligned to core disciplines of HR & Payroll, Accounting & Tax, Company Secretarial & Financial services.
  • The ability to influence key stakeholders on contractual, pricing, delivery, implementation and legal issues throughout the opportunity cycle.
  • Ability to lead and motivate Bid teams with authority and respect.
  • Good business acumen and commercial awareness.
  • Excellent communication skills – experience of dealing with and presenting at senior/board levels within a customer.
  • Excellent planning and organizational skills.
  • Highly motivated and demonstrates initiative.

Advertised: GMT Standard Time
Applications close: GMT Daylight Time

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