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Workflow Business Analyst

Apply now Job no: 515518
Work type: Full time
Location: Bulgaria, Hungary, Romania, Poland
Categories: Information Technology, Project Management, Consulting Services
Office Location: Romania

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. We do this by making sure they are properly set up to do business in any country and compliant with local and international regulations. In today’s environment, increasing business complexity means that a one size approach doesn’t fit all - and the penalties for getting it wrong are getting heavier. Operating in over 80 jurisdictions we provide our 15,000 clients with on-the-ground compliance and administration services so they can venture further.

We keep things running seamlessly, giving them the peace of mind to focus on the bigger picture. Our people localize the global world to help businesses succeed, which in turn helps communities to prosper. We firmly believe that the only way to be truly ‘global’ is to put local first, which is what our team of 7,000 in-country experts do for businesses of all sizes, every day.

Key Responsibilities:

Analyse, design and improve our processes and digital solutions

  • Conduct workshops with key stakeholders to understand user needs and identifiy process gaps vs  global standards
  • Perform in-depth analysis of business data to derive insights and propose process design improvementsGenerate end to end business analysis documentation, ensuring on time & high-quality delivery
  • Create process maps and business requirement document which identifying how we deliver services to our clients in the most efficient way
  • Create and update business analysis and /project documentation (requirements, use cases, UAT, project updates, etc)
  • Identify & document automation (RPA) opportunities, preparing them for development

Utilise Agile techniques to set-up, configure & test our workflow technology in new offices

  • Configure our workflow tool to turn business requirements in to digital flows
  • Manipulate complex data for upload into the tool
  • Support the business through user testing, providing  expert guidane on the tool and processes

Support and train users to embrace digital solutions and embed a continuous improvement cycle

  • Provide on-site and remote training to end users on the tool, building capability within the business
  • Provide support to end users to solve problems through a hypercare period
  • Identify and document improvement opportunities, creating a product improvement backlog for future enhancement

Be a champion of our new operating model

Key Requirements:


  1. 3+ years of Business Analysis experience within a leading management consultancy or equivalent
  2. Building strong relationships with business stakeholders
  3. Working effectively and delivering at pace within in a remote team
  4. Using English at a professional level

Technical expertise:

  1. 1+ years IT related experience gathering and documenting business requirements for business process management, workflow or RPA solutions
  2. Using analytical and problem solving skills


  1. Degree in a Computer Science, Business or Science related subject
  2. Business Process Management, Lean / Six Sigma certification is a plus

Working at TMF Group offers

  • Learning opportunities: you will work with highly experienced colleagues who are ready to share their knowledge, and will receive the opportunity to work on diverse and complex client requests. You will also be able to apply for and be supported for training.
  • Value-driven work environment: you can expect integrity and respect from all your colleagues and your leadership team.
  • Teamwork: an environment where we learn from our mistakes and work together to improve our processes continuously. A no-blame culture where teamwork is important, valued and lived daily.
  • Ambition: we are a growing company in which we constantly look for the next opportunity and where all ideas are welcome.

Advertised: Central European Standard Time
Applications close: Central European Daylight Time

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