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IT Run Engineer, Slovakia

Apply now Job no: 519888
Work type: Full time
Location: Slovakia
Categories: Information Technology
Office Location: Slovakia

About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance – whether a company wants to globalize, or whether they need support to streamline existing operations.

With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.

 

Job purpose

IT Run Engineer is responsible for providing customer support and maintaining the local technology infrastructure to enable the business to serve its clients.

  • Provide first and second line technology and customer support to local internal colleagues;
  • Administering and management of local infrastructure including DR and backup operations;
  • Proactively engaging with internal customers to understand requirements and initiate procurement of hardware or software according to company policies;
  • Proactive maintenance and ensuring local compliance is adhered to including ISO and ISAE controls;
  • Executing local change in accordance with the business priorities and demand;
  • Working as part of a virtual regional team and providing assistance to the wider sub-region or region where necessary.

 

Key responsibilities

  • Ensuring 1st and 2nd line customer support or service requests are completed efficiently and effectively;
  • Proactively checking the local area networks and reporting any incidents within the Service Management platform;
  • Executing change as per the change management process;
  • Working as part of a team and assisting regional colleagues to resolve incidents and problems;
  • Initiating purchase order requests and ensuring assets are managed as per CMBD processes;
  • Basic user trainings;
  • Deployment of local hardware at the highest possible standard using company approved products and services.

 

Key requirements

  • Minimum 2 years of experience in a support services role;
  • Good understanding of various technologies including Microsoft back office and end user computing;
  • Good understanding of end user computing hardware including Dell computing;
  • Good understanding of Active Directory, SharePoint, Email, Citrix and other portals;
  • Good understanding of local information security practices and cyber protection.
  • Customer and client focused;
  • Ability to communicate at non-technical level to internal business colleagues;
  • Desirable knowledge of ITIL;
  • Proactive team player;
  • Attention to detail;
  • A willingness to learn about new developments.

 

Working at TMF Group offers

Learning opportunities: you will work with highly experienced colleagues who are ready to share their knowledge, and will receive the opportunity to work on diverse and complex client requests. You will also be able to apply for and be supported for training.

Value-driven work environment: you can expect integrity and respect from all your colleagues and your leadership team.

Teamwork: an environment where we learn from our mistakes and work together to improve our processes continuously. A no-blame culture where teamwork is important, valued and lived daily.

Ambition: we are a growing company in which we constantly look for the next opportunity and where all ideas are welcome.

 

Advertised: Central Europe Daylight Time
Applications close: Central Europe Daylight Time

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