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Payroll Client Account Manager

Apply now Job no: 521124
Work type: Full time
Location: United Arab Emirates, United Kingdom – London, United Kingdom
Categories: Client Payroll
Office Location: Luton


About TMF

In an environment of ever increasing globalization we provide professional services in 80+ countries to help our clients operate across borders. Whether entering a new market or driving in country growth we ensure they stay focused on their core business, taking the stress away from their accounting, legal and HR responsibilities.

We are embarking on an ambitious growth plan which will be achieved through strong organic growth, the entrance to new markets and completion of acquisitions. This provides a truly dynamic work environment to build a successful career and see a tangible impact from the work that you complete.



Job purpose

The Payroll Client Account Manager (CAM) has overall responsibility for coordinating and allocating work to a team of Payroll Specialist, Payroll Administrators and Trainees (Job Bands 1-3). The CAM is required to be client facing, and will manage a portfolio of payroll clients as well as owning those client relationships. Attending client meetings, establishing and maintaining a good working relationship with clients, tax advisors and other external parties is critical to the success of his role. Reviewing the work produced by job bands 1-3 before being sent to client/managers, ensuring TMF’s clients are provided with an efficient, professional and high quality service which meets all statutory obligations is an essential part of the CAM’s role. The CAM will also be responsible for preparing Added Value Reports and complex payroll calculations.


Duties and responsibilities

• Managing and supporting payroll compliance requirements including accurate, complete and timely processing of weekly, fortnightly and monthly payrolls, remittances and filings with appropriate tax authorities/pension providers as required and payments to employees;
• Will delegate tasks as appropriate to JB3 allowing them to utilise the skills and capacity of JB1 and JB2 colleagues to support with task completion, whilst having oversight and taking overall responsibility.
• Processing, payment, reconciliation and reporting of benefits (e.g. Health insurance, Pension, Share Awards etc.) as required. Signing off monthly tax returns on Revenue’s Online Service;
• Responsible and accountable for ensuring that all reporting deadlines are met;
• Builds and maintains strong relationships with clients and internal/external stakeholders. Follow ‘Our Service Promise’ delivery guidelines for relationship management;
• Performs daily work with high complexity as required;
• Allocate and coordinate the workload of juniors, assigning or re-assigning tasks to them and monitor day to day progress of delivery using available means to ensure work is delivered on time.
• Review the work of junior team members ensuring accuracy and providing timely feedback where needed (following a 4-eye principle);
• Provide guidance and support to junior team members (including on the job training) with complex payroll/tax related queries and acting as a first point of escalation. Oversee their communication with third parties, stepping in as required;
• Maintain a focus on continuous improvement in the team, challenging the status quo. Lead and participate in payroll department projects;
• Managing and monitoring company policies relating to payroll to ensure requirements are followed consistently and in full for each payroll cycle;
• Lead the on boarding of new clients; and
• Provide support to the Internal Accounting team for billing, debt collection and WIP as required.
• Escalates any concerns to line manager in a timely manner
• Uses TMF’s payroll software effectively
• Ensure clients are billed in accordance with the signed engagement letter including any out of scope work, carrying out budgeting work as appropriate
• Coordinate, billing and other internal controls to ensure that they are conducted and observed.
• Review leakage charge-out rates vs productivity on personal client portfolio and take action accordingly.
• To undertake any other duties as reasonably required for the role.


Critical competencies for success


Operational Excellence

• Demonstrates the ability to make decisions based on insight and knowledge that impact the immediate team
• Accountable for ensuring high standards of delivery to clients
• Actively engages with customers to understand their needs and will place a high priority on client service and satisfaction
• Prioritise clients’ issues and addresses them accordingly
• Will keep up to date with business trends / changes in the law that will impact their role


Commercial Awareness

• Understands TMF Group’s business lines and any relevant local regulatory requirements
• Has a good understanding of how TMF Group is structured.
• Be able to demonstrate the impact of own actions on immediate team.


Leadership & Resource Management

• Plans, co-ordinates and manages internal and external resources to deliver results in a timely, accurate and professional manner
• Will share knowledge to ensure team targets are met
• Informally manages expectations of more senior colleagues on a regular basis


Interpersonal Skills

• Manages internal and external stakeholder expectations with regards to delivery, escalating concerns as appropriate
• Is able to deal with conflict in a professional manner, and persuade other ‘Executive’ level staff
• Builds credibility across all stakeholder groups
• Able to engage with individuals across all areas of an organization around their area of specialism


Client Excellence

• Manages expectations so clients always feel valued
• Proactive in identifying opportunities and seeking solutions
• Ensures relevant information is obtained and shared as needed
• Takes responsibility for delivering superior products and services
• Implements improvements to client service


Job specific requirements

• IPASS/CIPP, or equivalent qualification with substantial experience in a fast paced, high volume payroll position,
• A detailed knowledge of Paye As You Earn (including Benefits In Kind) and PRSI/NI,
• Familiarity with Revenue’s Online Service and bank transfer processes,
• Experience with payroll systems e.g. Sage Micropay, STAR and Microsoft office packagers and or willingness to learn to use payroll systems
• Excellent written and communication skills, with strong ability to plan ahead and organise themselves.
• Able to articulate and communicate with clients in a concise and professional manner
• Fluency in English is required


Key results Areas & Key Performance Indicators

• Enable smooth on-boarding of new clients each month into the team
• Oversee management of allocated client payrolls and their related recurring annual and day to day tasks
• Support process enhancement and continuous process improvements, utilising systems as required
• Ensure the team’s clients remain fully compliant with relevant local legislation
• Zero Customer escalations / complaints within your team’s span of control
• 100% timely and accurate time writing and productivity in line with personal target within required deadlines
• Contribute towards achieving Team’s Annual Efficiency Target
• 99% Data Entry completeness and accuracy into the local Accounting system
• 99% Compliance to Reporting Deadlines
• 100% adherence to ISO27001 Data/information Security & ISAE 3402 protocols


Working at TMF Group offers

Learning opportunities: you will work with highly experienced colleagues who are ready to share their knowledge, and will receive the opportunity to work on diverse and complex client requests. You will also be able to apply for and be supported for training.

Value-driven work environment: you can expect integrity and respect from all your colleagues and your leadership team.

Teamwork: an environment where we learn from our mistakes and work together to improve our processes continuously. A no-blame culture where teamwork is important, valued and lived daily.

Ambition: we are a growing company in which we constantly look for the next opportunity and where all ideas are welcome.


Advertised: GMT Daylight Time
Applications close: GMT Daylight Time

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