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Operational Excellence - Sr Manager

Apply now Job no: 521941
Work type: Full time
Location: Brazil
Categories: Management, Administration, Project Management
Office Location: Barueri

 

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.

 

 

In this role, the successful candidate will need to:

  • Establish an operational strategy which enables business growth and ensures operational resilience;
  • Deliver complex projects which improve client engagement, reduce our risk or reduce delivery cost;
  • Build capability within delivery teams to leverage the Lean methodology, focusing on Visual Management, coaching & capacity planning;
  • Partner with the IT function to innovate service delivery and embed new technology, championing this change to overcome resistance;
  • Own the 1st line of defense ensuring all controls are effective for ISAE3402, ISO27001, ERM & BCM. This role will will report to the Group Head of Operational Excellence and will be a member of the 'Market;
  • The role will focus on; improving Gross Margin, improving Client Satisfaction and ensuring operational controls are effective.

Key responsibilities include:

  • Establish an operational strategy which enables business growth and ensures operational resilience;
  • Operate as the ‘Operational Expert’ within a cross-functional management team and define a clear operational strategy;
  • Effectively prioritize investment and improvement opportunity to deliver the business objectives;
  • Ensure that standard operational KPIs are understood and utilized to inform decision making Deliver complex projects which improve client engagement, reduce our risk or reduce delivery costs;
  • Manage a team of 1-5 project managers and lean improvement specialists and a wider indirect team;
  • Ensure all projects are tied to clear financial outcomes which will materialize in the P&L;
  • Ensure all projects are well structured and delivering on time and to budget Build capability within delivery teams to leverage the Lean methodology, focusing on Visual Management, coaching & capacity planning;
  • Implement Lean tools into our largest delivery departments, coaching teams to build capability;
  • Establish a ‘sustainability framework’ which ensures best practice is maintained;
  • Build operational excellence communities across country borders to share best practice Partner with the IT function to innovate service delivery and embed new technology, championing this change to overcome resistance;
  • Work with technology teams to identify opportunities to implement or optimize technology;
  • Support IT Teams throughout projects to ensure technology is embraced and standards are applied Own the 1st line of defense ensuring all controls are effective for ISAE3402, ISO27001, ERM & BCM;
  • Ensure all controls, tests and reports are followed in accordance with group guidance;
  • Resolve issues with local delivery leads to overcome issues.

 

 

  • Transportation voucher (2.5% discount)
  • Medical Assistance (Barueri: SulAmérica / Ribeirão Preto: Seguros Unimed)
  • Dental Assistance (Barueri: Metlife or Amil Dental / Ribeirão Preto: Unimed Odonto)
  • Meal / Food Voucher
  • Golden Farma
  • Life Insurance - Icatu Seguros
  • GymPass
  • Private Pension - Metlife
  • Day off (on your birthday)
  • Gift of birth
  • Wedding gift
  • Discount Cinema - Cinemark
  • Quick massage
  • Manicure Services
  • Labor gymnastics
  • Education Partnerships

 

Make an impact

Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in

Be part of One TMF

At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

A world of opportunity

Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.

 

Advertised: SA Eastern Standard Time
Applications close: SA Eastern Standard Time

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