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Client Delivery Specialist (Global Payroll Delivery)

Apply now Job no: 545779
Work type: Full time
Location: Malaysia, Malaysia - Kuala Lumpur
Categories: Information Technology, Client Payroll, Project Management
Office Location: Kuala Lumpur

About the Job

TMF provides a range of services for Corporates to assist them in a) running a local business, b) preparing to enter a new market, or c) operating across many borders. These services include Global Entity Management, Accounting & Tax, and HR & Payroll. In addition to this, TMF Group is a recognized global player in the administration of Capital Markets transactions and PERE investments, providing a complete range of fund and business services.

We are growing our portfolio of global clients who engage our HR & Payroll services. In addition, we are on an ambitious journey of digital transformation to accelerate our business growth, improve our client satisfaction, and reduce our cost to serve.  We are engaged in strategic initiatives and actions that leverage on innovative technologies including robotic process automation to optimize our service delivery model.

We are now recruiting Client Delivery Specialist with the right aptitude and attitude which includes data-literacy, enjoys utilising systems, excited about automating processes and passionate about ensuring client satisfaction and client success.

Job Purpose

You will ensure that selected new global clients are successfully onboarded with TMF which includes co-ordination with internal parties and clients to obtain, collate and distribute information, data preparation, data quality and consistency review, resolving issues and proposing automation of time-consuming processes or other improvements to increase quality of service.

Key Responsibilities

  • Set up new clients on TMF systems including creating client profile, user access, uploading client employee data and ensuring accuracy and completeness
  • Work with the payroll team in respective TMF offices to standardise data collection templates, review data received and disseminate cleansed data. You will resolve data gaps with client and internal parties where required
  • Organize, consolidate, analyse, and transform data from different sources and datasets, into information that can be utilized by each payroll team. Review data quality, identify potential improvements, reduce re-work and minimise errors for future similar scope of work
  • Work with automation specialists to address clients’ expectations for non-standard data reports
  • Create client instruction manuals, ensure complete documentation including updating and disseminate the documentation to users
  • Take ownership and provide oversight of client onboarding status and the set-up, communicating and co-ordinating with all needed parties and clients
  • Collaborate, influence and communicate with stakeholders / clients;, - drive change and results as a team, building the continuous improvement culture, promote proactiveness and cooperation across various stakeholder groups and clients.

Key Competencies and Traits

  • Capable of working without close supervision to ensure client deliverables are met
  • Strong communication & interpersonal skills; fluent in business English.
  • Able to work effectively across various levels of seniority, with clients as well as internal stakeholders in various geographies
  • Able to communicate open items, issues and deadlines clearly and in a timely manner.
  • Disciplined and rigorous mindset, with a high sense of urgency and high work ethic
  • Comfortable working within a diverse culture and across geographies.
  • Comfortable working in a fast-paced, dynamic environment and under pressure.
  • Good organization skills, with an attention to detail, but can also work in ambiguous situations.
  • Competent self-starter and quick learner, exploiting multiple learning options and resources.
  • Positive attitude, self-confident and self-motivated, with altruistic tendencies.

Key Requirements

  • Experience in working with multi-countries and managing the global deliverables in BPO / SSC / Centralised delivery model.
  • 3-5 years’ work experience in client servicing roles
  • Result driven, collaborative attitude and strives for high standards of delivery to clients
  • Strong process improvement and/or problem-solving skills
  • Makes informed judgements and decisions based on practice and precedent
  • Experience in managing client escalations, complaints & addressing root causes
  • Experience in payroll management is an advantage but not critical
  • You may be a candidate considering a career switch from related experience in logistics, retail merchandising, computer engineering, IT etc

Make an impact

Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in

Be part of One TMF

At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

A world of opportunity

Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.


Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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