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Senior Manager - Operational Excellence

Apply now Job no: 551686
Work type: Full time
Location: Vietnam
Categories: Project Management
Office Location: Ho Chi Minh City

Job purpose:

The role’s main responsibility is to identify and enact process re-engineering changes to our client service delivery model to improve efficiency and productivity.

The role will have dual matrix reporting to the Managing Director for India and the Regional APAC Operational Excellence Director, and will involve collaboration with external consultants, service delivery teams across India and Global Operations team members.

This role requires candidate to have experience with digital solutions and Robotics Process Automation (RPA); as well as knowledge of business process management (BPM). Other key skills we are looking for include Lean or Six Sigma accreditation,

The candidate needs to be able to analyze business processes and workflows with the objective of finding out how it can be improved or automated.

Whilst Project Management will be one facet of this role, our strong desire is for a candidate that can demonstrate value-add beyond co-ordination / facilitation and one who can drive innovation / implementation.

Key Responsibilities:

  • Continuous monitoring and analysis of data/intel derived from the normal operation of TMF Client Services’ teams
  • Proactive assessment of current delivery processes and workflows to identify areas for improvement
  • Drive revision / change initiatives in consultation with service delivery teams and provide relevant trainings / updates as necessary.
  • Facilitate and guide the implementation of workflow and robotics automations to solve for specific problems within the operation
  • Work closely with service lines and IT to identify and recommend cost effective solutions & processes, whilst adhering to Group Standards.
  • Lead business process redesign workshops with Client Servicing Department Heads, Support Teams and Compliance Team.
  • Educate local business users responsible for managing and operating business processes.
  • Lead evolutions in service team mindset / cultural change
  • Co-ordinating with Local Finance and other members of the organization in assessing, tracking, and reporting the financial benefit of a Performance Excellence project.
  • Lead & work on additional project assignments related to business processes.
  • Provide Management Team and/or Project Stakeholders with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.

Job specific requirements: 

  • Fluid in English
  • Bachelor's degree holder in any relevant field (Computer Science is preferred)
  • At least 7-10 year(s) working experience in business process improvement or digital transformation related works.
  • Works well in an international team environment.
  • Solid presentation and communication capabilities, both oral and written

Preferred skills: 

  • Lean and/or Six Sigma accreditation. Strong problem-solving skills, proactive, forward thinking, and detailed-minded.

Preferential consideration given to candidates who have had working experience with any of the following: Alteryx Workflow Automations, Robotic Process Automation (RPA), Advanced Excel VBA programming.

Make an impact

Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in

Be part of One TMF

At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

A world of opportunity

Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.


Advertised: SE Asia Standard Time
Applications close: SE Asia Standard Time

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