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Careers at TMF Group

Wherever you’re based and whatever your role at TMF Group, one thing’s for certain: you’ll be part of a truly diverse, global business and benefit from the many advantages that brings.

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Manager- Continuous Service Improvement (CSI)

Apply now Job no: 575663
Work type: Full time
Location: Bangalore, India, India
Categories: Information Technology
Office Location: Bangalore

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

KEY RESPONSIBILITIES

  • Responsible for driving Operational Excellence initiatives globally
  • Responsible in meeting/exceeding agreed financial benefits for the calendar year
  • Work closely with frontline/middle management and Senior Leadership to drive process improvement ideas
  • Coach and Mentor Lean Six Sigma Leads in driving Lean Six Sigma projects using defined methodology
  • Application of required Lean/Statistical tools as part of Continuous Improvement projects
  • Publish and Review Process/Business Metrics on agreed schedule and identify improvement opportunities
  • Conduct Lean Six Sigma training depending on the skill set
  • Analyze business problems arising in respective processes and do needful support
  • Responsible for Quantitative and Qualitative analysis, Problem Solving techniques, Root Cause Analysis, Quality Assurance practices and concepts
  • Effectively play the role as trainer, coach, and mentor to the YBs, GBs, BBs in the team and Ops
  • Responsible for Defining, Measuring, Improving & Implementing continuous improvements frameworks within the global teams
  • Ensure new designed practices/processes and global initiatives are effectively and successfully implemented for the scoped teams from training to Sign Off (Improve Performance & Implement Change)
  • Responsible for implementing and monitoring performance metrics [SLAs/KPIs] are in place and performance reviews in place to drive delivery to agreed timescales and quality

KEY REQUIREMENTS

  • Masters in any discipline, preferred with Engineering / Mathematics / Statistics discipline
  • Certified Black Belt from reputed institute
  • Minimum 8 years of experience in the role of Operational Excellence
  • Minitab Proficiency
  • Preferred with an experience of working with global resources
  • Preferred candidate with having knowledge on ISO/CMMI/ISMS requirements
  • Experience in mentoring Lean Six Sigma GB & BB projects and training resources
  • Proficiency in communication

Competencies and Skills

  • Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing)
  • Able to influence change & effectively manage stakeholders across the globally • Builds and maintains strong working relationship with team across globe
  • Highly developed sense of integrity and commitment to operational excellence
  • Demonstrated leadership/management skills

Soft Skills: 

  • Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing) 
  • Able to influence change & effectively manage stakeholders across the globally 
  • Builds and maintains strong working relationship with team across globe 
  • Highly developed sense of integrity and commitment to operational excellence 
  • Demonstrated leadership/management skills 

Preferred Tools Knowledge:

  • Minitab
  • R Studio
  • Python
  • BI Tools

WHAT’S IN IT FOR YOU

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact

  • You’ll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment

  • Strong feedback culture to help build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

  • Marriage Gift policy
  • Paternity & Adoption leaves
  • Interest free loan policy
  • Salary advance policy
  • Covid support taskforce
  • Well being initiatives

Advertised: India Standard Time
Applications close: India Standard Time

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