Manager- Continuous Service Improvement (CSI)
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Job no: 575663
Work type: Full time
Location: Bangalore, India, India
Categories: Information Technology
Office Location: Bangalore
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KEY RESPONSIBILITIES
Responsible for driving Operational Excellence initiatives globally
Responsible in meeting/exceeding agreed financial benefits for the calendar year
Work closely with frontline/middle management and Senior Leadership to drive process improvement ideas
Coach and Mentor Lean Six Sigma Leads in driving Lean Six Sigma projects using defined methodology
Application of required Lean/Statistical tools as part of Continuous Improvement projects
Publish and Review Process/Business Metrics on agreed schedule and identify improvement opportunities
Conduct Lean Six Sigma training depending on the skill set
Analyze business problems arising in respective processes and do needful support
Responsible for Quantitative and Qualitative analysis, Problem Solving techniques, Root Cause Analysis, Quality Assurance practices and concepts
Effectively play the role as trainer, coach, and mentor to the YBs, GBs, BBs in the team and Ops
Responsible for Defining, Measuring, Improving & Implementing continuous improvements frameworks within the global teams
Ensure new designed practices/processes and global initiatives are effectively and successfully implemented for the scoped teams from training to Sign Off (Improve Performance & Implement Change)
Responsible for implementing and monitoring performance metrics [SLAs/KPIs] are in place and performance reviews in place to drive delivery to agreed timescales and quality
KEY REQUIREMENTS
Masters in any discipline, preferred with Engineering / Mathematics / Statistics discipline
Certified Black Belt from reputed institute
Minimum 8 years of experience in the role of Operational Excellence
Minitab Proficiency
Preferred with an experience of working with global resources
Preferred candidate with having knowledge on ISO/CMMI/ISMS requirements
Experience in mentoring Lean Six Sigma GB & BB projects and training resources
Proficiency in communication
Competencies and Skills
Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing)
Able to influence change & effectively manage stakeholders across the globally • Builds and maintains strong working relationship with team across globe
Highly developed sense of integrity and commitment to operational excellence
Demonstrated leadership/management skills
Soft Skills:
Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing)
Able to influence change & effectively manage stakeholders across the globally
Builds and maintains strong working relationship with team across globe
Highly developed sense of integrity and commitment to operational excellence
Demonstrated leadership/management skills
Preferred Tools Knowledge:
Minitab
R Studio
Python
BI Tools
WHAT’S IN IT FOR YOU
Pathways for career development
Work with colleagues and clients around the world on interesting and challenging work.
We provide internal career opportunities, so you can take your career further within TMF.
Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
You’ll be helping us to make the world a simpler place to do business for our clients.
Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
A supportive environment
Strong feedback culture to help build an engaging workplace.
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
Marriage Gift policy
Paternity & Adoption leaves
Interest free loan policy
Salary advance policy
Covid support taskforce
Well being initiatives
Advertised: 12 Nov 2024 India Standard Time
Applications close: 31 Dec 2024 India Standard Time
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