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Assistant Manager, Process Re-Engineering

Apply now Job no: 517378
Work type: Full time
Location: Singapore
Categories: Project Management, Consulting Services
Office Location: Singapore

Job purpose

The role will be to identify and enact process re-engineering changes to our client service delivery model to improve efficiency and productivity.

The role will have dual matrix reporting to the Managing Director for Singapore and Regional APAC Operations Director, and will involve collaboration with external consultants, service delivery teams in Singapore and Malaysia, and Global Operations team members.

This role requires candidate to have knowledge of process mapping and business process reengineering. Other key skills we are looking for include Lean or Six Sigma accreditation, experience with RPA / digital solutions and / or shared service centre migration. They need to be able to analyse business processes and workflows with the objective of finding out how it can be improved or automated.

Whilst Project Management will be one facet of this role, our strong desire is for a candidate that can demonstrate value-add beyond co-ordination / facilitation and one who can drive innovation / implementation.

Key Responsibilities:

  • Re-engineering of current working practices to drive innovative change.  Active process re-engineering considerations at the moment include – shared service centre migration, and RPA / digital solutioning.
  • Lead evolutions in service team mindset / cultural change
  • Examine current Standard Operating Processes (SOPs) to drive revision / change initiatives in consultation with service delivery teams and provide relevant trainings / updates as necessary.
  • Work closely with service lines and IT to identify and recommend cost effective solutions & processes, whilst adhering to Group Standards.
  • Leading business process redesign workshops with Client Servicing Department Heads, Support Teams and Compliance Team.
  • Educating local business users responsible for managing and operating business processes.
  • Support & liaise with Global Operations Transformation Team (OTT) on global business process harmonisation works in accordance to TMF Group Standards, Target Operating Models.
  • Co-ordinating with Local Finance and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Excellence project.
  • Lead & work on additional project assignments related to business processes.
  • Provide Management Team and/or Project Stakeholders with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.

Job specific requirements : 

• Bachelor's degree holder in any field.
• At least 7 year(s) working experience in business process improvement or operational excellence related works.
• Lean and/or Six Sigma accreditation. Strong problem solving skills, proactive, forward thinking, and detailed-mind.
• Must show initiative and a commitment towards value-add.
• Strong problem-solving skills, proactive, forward thinking, and attention to detail. Good project management skills.
• Works well in a team environment.
• Solid presentation and communication capabilities, both oral and written.
• Preferential consideration given to candidates who have had working experience with any of the following:
       - Shared Service Centre processes / migration
       - Robotic Process Automation (RPA) or Optical Character Recognition (OCR)
       - Excel macro programming, Alteryx, Prosoft (Unit 4), Xero, Hubdocs, ViewPoint
       - Professional services industry, in particular Business Process Outsourcing (BPO)


Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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