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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the Role

The Associate Manager - Digital Platform Support is a key member Digital Platform Support team. The person is responsible for:

• Leading and managing a team of functional support specialists, ensuring the timely and effective resolution of platform issues and requests.
• To work closely with end users, local office, and other enterprise systems to identify and resolve any service-related challenges.
• For ensuring that the team is well-trained and equipped to handle a wide range of platform related service issues.

Associate Manager - Digital Platform Support will:

• Lead and manage a team of functional support specialists, setting goals and objectives, and providing ongoing feedback and support to ensure the team's success.
• Identify and resolve User and Platform issues and requests in a timely and effective manner, working closely with various teams and departments to identify and resolve any challenges.
• Develop and implement processes and procedures for the functional support team to follow, ensuring that all support requests are handled consistently and efficiently.
• Train and mentor team members, ensuring that they have the skills and knowledge necessary to provide high-quality support to our customers.
• Monitor team performance and identify areas for improvement, implementing strategies to increase efficiency and effectiveness.
• Collaborate with other managers and departments to identify and resolve technical issues, and to improve the overall functionality of our systems and processes
• Define and implement support governance model for tracking SLA, productivity, and improvements
• Understanding of SLA Management, Process Improvement,  Data Analysis and Reporting, Communication and Collaboration.

What's in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Marriage Gift policy
• Paternity & Adoption leaves
• Interest free loan policy
• Salary advance policy
• Covid support taskforce

Well being initiatives