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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the Role

Key Responsibilities

• Citrix NetScaler support and implementation
• Citrix CVAD support and implementation.
• Citrix Share File Implementation and Configuration Storage Zone Controllers & Connectors.
• Evergreening, updating Citrix products to the latest version.
• Escalate software bugs to vendors.
• Performance optimization of Citrix environments.
• Participate in projects, deploy/update virtual desktop environment content, and engineer scripts, to enable all image components and customization to be integrated into client-specific images in a fully automated and unattended manner by following standard processes.
• Create images and test them to ensure they are engineered to the user’s specifications.
• Troubleshoot, resolve, and track engineering issues found with the images.
• Produce all required documentation including engineering documents, test plans, and their results.
• Support application engineers in troubleshooting application issues.
• Ready to work in shifts (including night shift) on a rotation basis.
• Participate and adhere to Change Management and other ITSM processes.
• Work with Multiple teams to arrive at a problem resolution. 

Additional Responsibilities

• Engineer solutions for OS and virtual desktop customizations, using scripting and standard vendor toolsets.
• Interface with internal resources (e.g., Engineering, network team, storage team, database team, SCCM team, etc.)
• Provide process and toolset improvement/issues feedback.
• Manage workload, status report, and proactively escalate issues.
• Provide technical support to other team members as required.
• Train and guide new resources.

Key Business Expertise

• Advanced knowledge of Citrix NetScaler, CVAD
• Advanced knowledge of Microsoft windows 10 / Windows 2012R2/Windows Server 2016/Windows 2019
• Advanced knowledge of PVS
• Advanced problem solving and troubleshooting.
• Microsoft File and Print Services
• Advanced understanding of GPOs affecting client devices (local and AD)
• Advanced knowledge of Windows OS customization
• Knowledge of Microsoft OS deployment methods & Patching
• Knowledge of PowerShell Scripting & Network Traces
• Knowledge of driver installation and hardware support within Windows operating systems.
• Knowledge and Expertise on Microsoft Hypervisor, HCI Stack, Azure & VMware
• Citrix Cloud & Azure Cloud Services.
• Citrix Application Layering.
• Advanced knowledge of Citrix Policy and Personalization.
• Citrix Workspace Environment Management.

Candidate profile

• 8+ years Citrix NetScaler, CVAD implementation experience
• 8+ years of experience in MCS, Citrix PVS, Citrix Hybrid Cloud, ADM, FsLogix, Citrix UPM, App Layering & Content & Collaboration Services (Share File)
• 5+ years of experience in on-prem Storage Zone Controllers, installation, configuration, migration, and integration with SSO.
• 5+ Years of experience in GPO activities (local and AD)
• 5+ years of experience in Certificate handling for Net Scalers, Share File, Storefront.
• 5+ Years of Experience in optimizing Virtual Desktop environments.
• Excellent ability to communicate clearly and effectively.
• Ability to work in a fast-paced environment with strict deadlines.
• Ability to work independently and remotely, interacting with a distributed team.
• Ability to follow procedures and escalate problems promptly.
• Microsoft & Citrix certification
• Degree in Engineering or Computer Science or equivalent
• Good English (speaking and writing). 

What's in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Marriage Gift policy
• Paternity & Adoption leaves
• Interest free loan policy
• Salary advance policy
• Covid support taskforce
• Well being initiatives