TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.
Technical Trainer
We are looking for a Technical Trainer for Global Solutions- Digital Client Platforms to create and deliver various types of training, focused on Digital Client Services.
JOB PURPOSE
Technical Trainer’s responsibilities include gathering the input, writing content, design and management of training materials as well as training delivery (virtually and/or on-site).
You will manage technical training material development and training deployment projects in close collaboration with Global Solutions- Digital Client Platforms functions to support an effective and engaging staff learning experience synchronized with the releases and updates; as well as creating content for our client communities of users.
You will perform various coordinating tasks, like technical training needs analysis, scheduling and reports analysis along with administrative duties, like maintaining technical training documentation and handling technical training queries and requests.
To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines. You need to be a true team player to help your team colleagues to achieve the teams’ goals.
Ultimately, every technical trainer’s responsibility is to ensure that all trainings are designed accurately in accordance with established standards, and delivered effectively on time. You will ensure that training participants get high quality learning experience and material they can apply in their work.
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Key FUNCTIONS AND Responsibilities
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- Deliver instructor lead client technical trainings via online webinars for your corresponding region/clients
- Coordinate workload with other technical trainers for other regions to assure knowledge transfer and back ups
- Look for opportunities to generate additional revenue (e.g. by selling and providing additional trainings to clients)
- Research and development of content based on Global Solutions - Digital Client Platforms and client requirements
- Enhance user experience of Global Solutions - Digital Client Platforms by the creation of engaging, effective and interactive training materials and training sessions (videos, e-learning, online instructions, Q&A sessions, ad hoc sessions, coaching sessions, knowledge contests, live client forums etc.)
- Work closely with, advise and support subject matter experts (such as the Content Developers and other business SME’s) to ensure the training materials best fit the needs of all your clients
- Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained and applied in training
- Has a good knowledge of your area of functional responsibility
- Responsibility for the content collection and management of Global Solutions - Digital Client Platforms learning webinar trainings, including but not limited to:
- Collection of input for new technical training material
- Configure technical curriculums
- Coordinate translations to English, Spanish and other language as needed
- Create scripts for voiceovers where required
- Update content of existing courses
- Create and assign courses to defined audiences
- Create short videos with instructions to follow (bite-size) and e-learnings organized with Table of Contents
- Design, deliver and analyze training needs via different reports, surveys and other available sources
- Promote training courses and constantly update them using various applications to assure the content is easy to understand, attractive and functional (includes recordings and online courses creation, News Letters, Viva Engage posts, Podcasts, gifs, advertisements, etc.)
- Interact and work with the Digital Learning team members and/or functional peer groups. Interaction normally involves exchange or presentation of information, plans and workload, QA of each others´ creations, dry runs, etc.
- Maintain available training environments and sandbox environments, participate in coordinating and planning of the updates within the team
- Create relevant exercises and/or tests for your trainees to compliment the training sessions
- Answer and follow up on questions relating to the technical training material, sessions created and delivered
- Balance competing demands of different projects
- Follow quality control measures to ensure minimum disruption due to error in the roll-out of all technical training programs
- Support other departments in assigned projects, when & where requested
- Collaborate in determining methods and procedures on new assignments, and coordinate your activities of other personnel (content developers)
- Having wide-ranging knowledge and experience, use professional concepts and company objectives to resolve issues in creative and effective ways
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competencies and Skills
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- Analytical skills and/or understanding of payroll online applications (hands-on experience highly valued)
- Communication and interpersonal skills to:
- Collaborate with a range of people ensuring progress on learning projects and deadlines are met
- Build collaborative relationships across multiple business functions at all levels
- Work effectively in virtual environment
- Excellent presentation skills, both in person and virtually
- English Proficient level (our working language) both for written and spoken English to assure:
- High level of content (written and other) customized to different audiences
- Communication at the appropriate level and style
- Proficient level in another languages (Spanish and/or Portuguese) both in written and spoken to be able to translate and deliver training in this language:
- High level of content (written and other) customized to different audiences
- Communication at the appropriate level and style
- Problem solving skills to:
- Address design issues
- Address technical issues
- Address process issues
- Address planning, capacity and other challenges
- Technology skills to find your way around virtual platforms and tools, available recording and content creation tools, communication tools and applications to make training experience engaging and effective
- Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions demonstrated resourcefulness in setting priorities
- Self-starter, able to work with little supervision, ability to work within virtual environment with little personal inerractions
- Able to focus on the big picture and on details
- Ability to take initiative and follow through- with passion for high quality work, drive to get things done etc.
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Experience and Qualifications
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- Relevant experience or degree in Product Development, Human Resources, Education, Technical Training & Development, or related areas of study and 2+ years of experience; OR
- Bachelor’s degree in an unrelated field and 4+ years of experience as applications trainer role with experience designing, developing and delivering technical training
- Vocational teacher who likes sharing their knowledge and enjoys helping others to understand complex and abstract ideas translating them to exercises and understandable, meaningful technical training and instructions
- Inquisitive mind with ability to learn new applications based on available sources (including but not limited to written system manuals, analysis of data from the systems and live operations observation)
- Creative person who likes leveraging technology to improve training programmes and make them more appealing and interesting
- Works on complex issues where analysis of situations or date requires an in-depth evaluation of variable factors
- Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
- Interacts with all levels of management and with key contacts in and outside own area of expertise
- A natural coach who can adapt their styles to different personalities and cultures, allowing students to reach training goals
- A person who is continuously interested in searching for, administering and analysing ongoing technical training needs
- Knowledge of current and emerging technologies available for technical training (live and online)
- Project management knowledge to ensure the design and development meet requirements of time, resources and administration
- Well accustomed to the principles of effective learning
- Highly proficient in the use of Microsoft Applications (Word, PowerPoint, Excel, Outlook) with the ability to develop reports and analyse data
Ideally would also
- Have worked in BPO companies in project driven environment
- Have effectively worked in multinational environment and within virtual teams
- Experience in designing and providing training/coaching, preferably on applications and adapting it for different learning outcomes and audiences
- Experience with design models and technical requirements for creating effective training content
- Hands on knowledge on TMF applications such as: Horizon and/or Kraios and/or Enate and/or Viewpoint.
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Make an impact
Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in
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Be part of One TMF
At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.
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A world of opportunity
Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
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