Job Purpose:

The Head of Transfer Agency – Funds & Corporate, British Isles & Ireland (BII) has overall responsibility for the delivery of Transfer Agency services across the entirety of the Funds & Corporate service lines in Ireland, UK, Jersey and Guernsey. The role holder will be the subject matter expert responsible for the ongoing delivery of existing Transfer Agency services, whilst also driving the overall expansion of the BII Transfer Agency business from a strategic and commercial point of view.

The role holder will be a prominent leader accountable for both client service delivery and service development, operating model design and targeted technology investments and roadmap management. This extends from increasing the profitability of existing products to developing new products in line with changing market conditions and regulations, implementation and roll-out, based on industry experience and contact with clients and prospects.

They will be a subject matter expert, with a comprehensive knowledge of Transfer Agency services in both regulated and unregulated jurisdictions, including the end-to-end delivery of investor services and compliance with anti-money laundering (AML/KYC) laws and regulations, as applicable. Furthermore, they will have a strong awareness of both known and future developments in legislation and reporting requirements impacting Transfer Agency services and will be responsible for both analysing their relevance to TMF and its client and investor base and developing and implementing suitable workstreams to ensure continuing compliance.

In Ireland this role is a Pre Approval Controlled Function (PCF-33) under the Central Bank of Ireland's Fitness and Probity regime. The role holder will also be responsible for both Customer and Investor AML/KYC in the Channel Islands, where such services are designated as being regulated activity.

 

Key responsibilities:

•     Operational responsibility for Transfer Agency services across all BII locations; working closely with senior management and leading the Customer and Investor AML/KYC teams and Investor Services teams, in the Channel Islands, and the Transfer Agency team in Ireland;

•     Managing the introduction and growth of the Transfer Agency team in Ireland ensuring it delivers a credible offering for our clients;

•     Ensure the timely preparation and delivery of investor notices, to include drawdown, distributions, NAV statements, in accordance with policies, procedures and controls are completed in line with client KPIs;

•     Accountable for flawless client service delivery across all Transfer Agency services through regular touchpoints with clients, monitoring KPI's and ensuring that the Transfer Agency teams are equipped with the tools that they need to deliver this service;

•     Actively contribute to answering to commercial propositions including, RFP's, pricing and FTE head count calculations;

•     Partner with the Product and Technology teams to ensure a forward-looking technology and service development roadmaps aligned to group strategy and future client needs;

•     Drive internal communication with other functional service lines (Fund Accounting, Admin/CoSec, ManCo; Management);

•     Deliver ongoing excellent management of CDD; promoting a ‘think risk’ culture, for example in terms of the CDD risk based approach and separately the submission of internal suspicious activity reports to the MLRO;

•     Ensure Customer and Investor identification and verification information held on applications continues to be reliable and accurate and ensure satisfactory, timely process for sign off on all CDD files.

•     Ensure that customer, investor and PEP periodic reviews are adequately planned on an annual basis for the forthcoming years for effective resource planning and reviews are completed in line with policies, procedures and controls

•     Foster a positive working relationship between the Transfer Agency and Risk & Compliance teams; ensuring awareness of regulatory developments and incorporate the change into Procedure;

•     Deliver accurate and consistent Management Information in line with internal requirements;

•     Lead on training and development within the Transfer Agency to ensure team members maintain excellent ongoing excellent awareness of regulatory and internal requirements relating to CDD;

•     Maintain oversight of the CDD team operation of the nightly screening process to ensure all hits and matches are processed in line with procedure;

•     Hire and develop Transfer Agency staff including appraising performance, assessing training requirements and career developments to ensure staff provides the highest level of client service;

•     Handle enquiries from regulatory bodies as required.

 

Experience/Qualifications:

•     10 years of experience in Transfer Agency (CDD/Investor Services) for alternative funds, in particular private funds;

•     Bachelor’s degree in accounting, finance, or equivalent;

•     Comprehensive understanding and technical knowledge of fund documentation, onboarding set-up, administration and Know-Your-Customer obligations;

•     Proven track record in managing investor relations in alternative funds for various regulated and non-regulated vehicles;

•     Experience with Investran or similar fund administration platforms preferred;

•     Experience with transformation/change management, global process and control framework implementation and system migration;

•     Diligence and care in all aspects of the job, in particular with regard to client data and the maintenance of KYC files and records;

•     Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook);

•     Experience in fast-paced environment, highly driven with the ability to conduct multiple tasks and meet deadlines;

•     Individual contributor but willing to teach/mentor;

•     Outstanding organisational, problem-solving, and analytical skills;

•     Driven professional to ensures deadlines are met sooner rather than later;

•     Attention to detail without losing sight of the big picture;

•     Full competence in subordinates’ duties and tasks;

•     Work effectively in a professional team environment;

•     Demonstrated ability to plan and organise projects, especially long-term;

•     Ability to manage priorities and workflow and reassign as necessary;

•     Ability or interest in generating and building business, ability to delegate work and manage staff;

•     Able to manage multiple complex projects and deliver in a timely manner.

 

Operation Excellence:

•     Is fully aware of business trends/ changes in law that will impact their role and where appropriate, influencing policy change

•     Expected to introduce best-in-class processes that may leverage resources across the Group to support the organisation's future growth ambitions

•     Able to demonstrate accountability for delivery for self and immediate team.

•     Will make decisions that will be aligned to the goals of a large part of the organisation

•     Able to successfully plan and deliver short to medium-term projects on a local basis Recognised within a large part of the organisation as a Subject Matter Expert (SME) in their specialist area, is knowledgeable on day-to-day activities and is sought by other for advice

 

Commercial Awareness:

•     Will understand the financial implications of decisions on the wider team or the functional level

•     Will consider internal and external market economics on both TMF and customer when undertaking day to day activities

•     Able to weigh up and priorities the benefits of different actions and activities and how to achieve cost effective outcomes

•     Expected to design control, risk and governance frameworks for immediate business area

•     May suggest potential opportunities for the growth of a discreet part of the organisation (e.g., developing new product offering, etc.).

 

Leadership and Resource Management:

•     Will lead by example, communicating in a truthful, straightforward manner with integrity in line with the TMF culture

•     Able to a) develop a resource structure to deliver on local strategy and, b) build a high performing, collaborative team by identifying, developing, deploying and retaining top talent

•     Will articulate to staff the long-term vision of the immediate team and support them through any change

•     Supports the up skilling of team through a) sharing of knowledge, best practice and coaching and, b) ensuring that appropriate development plans are in place for colleagues across the wider team

•     Understands what motivates individuals to successfully drive individual and team performance

•     Stand by, promote or defend own and team’s actions and decisions where needed

 

Interpersonal Skills:

•     Highly articulate and able to communicate complex ideas in a simple, easy-to-understand manner

•     Engages and builds credibility with influential individuals both internally and externally

and will leverage relationships to gain input and/or buy-in for initiatives

•     Able to negotiate and influence individuals at all levels within TMF

•     Will challenge constructively and make difficult decisions

 

Client Excellence:

•     Creates mutually supportive and loyal relationships with all major clients

•     Understands and applies sector-wide standards

•     Able to manage significant budgets and measure client excellence

•     Anticipates and identifies opportunities to grow our business relationship with clients

•     Actively seeks and follows up on client feedback to ensure excellence in delivery

 

Compliance:

•     Acts with the highest level of integrity at all times

•     Act in the best interests of TMF (taking into account the interests of TMF customers, where appropriate)

•     Act in a professional manner and produce accurate and timely work product

•     Will be clear, open and transparent in your communications with TMF colleagues and customers

•     Promptly report any issues (or possible issues) you identify to your manager (or an appropriate member of the senior management team) for consideration and resolution

•     Never make any statement that is misleading, false or deceptive