Job Purpose:

Supports, and in conjunction with, The Accounting & Tax Managers, manages a team of staff, ensuring that the provision of all client work for the portfolio is delivered on time and to a high standard in order to meet productivity targets.

Key Responsibilities:

• Support Managers on coaching, evaluate and motivate team members
• Check the workload, planning and productivity of each team member
• Train team members in accordance with company policies and ensure internal procedures are followed;
• Manage full client’s portfolio through expertise and team management in close collaboration with the team
  • Global review of the firm’s clients' accounts
  • Review of periodical reporting’s and annual accounts;
  • Review of VAT & tax returns;
  • Review of reporting’s according to Belgian Standards or IFRS understands;
  • Coordination and follow up client audits;
• Manage the customer relationship and expectations, handle complaints/escalations to ensure regular communication to maintain a good relationship with all customers;
• Preparation of commercial services offers (fee proposals)
• Coordinates the onboarding of new clients
• Based on his/her deep knowledge of procedures and systems he drives standardization and process improvements
• Act as a point of reference and expertise for his team

Your Profile:

• Fluent knowledge of English (C1/C2);
• Bachelor in Accounting - Master in Tax or equivalent
• Member or trainee of the ITAA (Belgian Institute for Tax Advisors and Accountants);
• At least 5 years’ experience in outsourcing firms or multinational environment;
• At least 2 years’ experience in coaching junior staff members and managing team members
• Operational excellence
• Financial accountability
• Strong People Management Skills and team player
• Focus and determination to meet goals (both individual and team goals)
• Ability to meet high quality standards
• Problem solving and hands on attitude
• Puts colleagues / clients at the center of everything they do to ensure a positive experience
• Acts with integrity                          

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