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JOB PURPOSE

A member of the team of application specialists primarily supporting the Kyriba Treasury Management System and Payment Factory used by TMF’s Global Fund Administration and Capital Markets business. The team is responsible for delivering BAU support to the application’s users in conformance to agreed internal SLAs as well as supporting related change and deployment initiatives across the organization.

KEY RESPONSIBILITIES

• Part of a geographically diverse team that provides day-to-day support of the Kyriba application and its interfaces towards global banks and other specialist fund and capital markets systems. Interacting with Kyriba Support to solve issues and enable new features.
• Assist in establishing connectivity of Kyriba towards banks used by TMF’s client business globally. This includes interaction with the local business teams on their requirements, liaising with the banks on their file format specifications, system configuration, testing and deployment.
• Part of a global, virtual, support team that works together to deliver a consistent service to end-users irrespective of their location or time-zone. Collaborate with sales and client servicing teams to ensure consistency of service delivery towards our customers.
• Continuously developing knowledge of the Kyriba application and international banking practices. Assist in training for newly onboarded TMF offices and new users. 
• Support the on-boarding of new business into the banking processes and the Kyriba application. Comfortable working across a wide range of cultures and time zones.
• Preparation of process documentation and assist in annual ISAE3000/3402 audit exercises.

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

KEY BUSINESS EXPEREINCE

• Subject Matter Expert – Banking, Internal Finance or Treasury systems (Kyriba preferred)
• Familiarity with SWIFT payment and bank statement standards (ISO20022/MT messages)
• An affinity with business application configuration and troubleshooting
• Experience in Alteryx Analytics, Data Science & Automation Tool is a plus
• Report Writing tools such as PowerBI is a plus
• Experience with formal change management processes, including requirements elicitation, specification documentation, project co-ordination & planning

CANDIDATE PROFILE

• Min 1-3 years of experience administrating Treasury or Banking applications or as a Kyriba super-user.
• Treasury or Finance background and an understanding of international banking practices.
• Interest and experience in automation and reporting utilising a variety of technologies (BI) would be highly desirable.
• Fluent in both written and spoken English.

OTHER COMPETENCIES

Operational Excellence

• Demonstrates the ability to make decisions based on insight and knowledge that impact the team
• Accountable for ensuring high standards of delivery towards clients
• Actively engages with business users to understand needs and deliver high quality service
• Prioritizes clients’ issues and address them accordingly
• Will keep up to date with business trends and changes in technologies

Commercial awareness

• Understands TMF Groups' business lines and any relevant local regulatory requirements
• To appreciate the impact of one’s actions on the quality of service provided to our end customers

Leadership and resource management

• Plans, co-ordinates and manages internal and external resources to deliver results in a timely, accurate and professional manner
• Will share knowledge to ensure team targets are met

Interpersonal skills

• Manages internal and external stakeholders' expectations with regards to delivery and escalations
• Builds credibility across all stakeholder groups
• Sensitive to different cultures and working styles
• Able to engage with individuals all areas of an organisation on area of specialism

Client excellence

• Proactive in identifying opportunities and seeking solutions
• Ensures relevant information is obtained and shared as needed
• Takes responsibility for delivering superior products and services
• Implements improvements to client service