Job purpose

Perform variety of payroll activities and assist Payroll Team Leader to manage his/her team matters to ensure that all matters of client companies are properly handled.

Duties and responsibilities

• Assist Payroll Team Leader/ On-boarding specialist in on-boarding of new clients
• Set-up payroll system and analyse clients’ data to process payroll for a client
• Analyse customer specific demands and translation into customer specific solutions
• Maximize customer satisfaction by providing effective client support
• Examine client(s)’s payroll advice for completeness and seek clarify from client(s) if in doubt and upload data in system for processing for payroll run. 
• Review Payroll created by the Payroll specialist
• Ensure collection of payroll processing documents and other input accounting and tax information in due time

• Check the input payroll input data documents for compliance with the local regulations and the contracts

• Proceed filing of the documents in accordance with the established filing system and maintain client’s files complete and in a good order
• Act as the focal point for HR & Payroll Team(s) to internal and external stake holders/clients on daily operational escalations and issues
• Assist Junior Staff/ team members with complex calculations, issues and escalations
• Provide support to other team members as-and-when needed in ensuring service excellence and on-time delivery to clients
• Work closely with client to set expectations and communicates expectation to the team.
• Review, analyses and verify payroll reports and documents to ensure accuracy. Ensure team(s) compliance with all statutory requirements, its deadlines and to keep abreast of latest legislation

• Meet established deadlines for each client

• Keep up to date with changes in legislation and inform superiors/team members on the changes

• Review and check the accuracy of entered input data & output results – review deliverables to the clients
• Maintain good client relationship and attend to clients’ requests and queries professionally
• Liaise with external parties like auditors, bankers and relevant authorities

• Check on a monthly basis the accuracy of processed information and preparation of supporting analyses of the accounts if requested

• Maintain strict confidentiality of payroll data and communicates such data only to the employee, HR Manager or executive directors
• In addition to standard payroll administration service also offer HR support services in a wide range of areas, including:

• Handling employee queries and facilitating in meetings between client and employees
• Assistance with hiring and termination and preparation of the documents required thereof
• Other ad hoc HR-related services
• Works in compliance with the TMF procedures and related standards of work
• Attention to details and good organizational skills
• Meets the established deadlines
• Manages relationship with clients and relevant bodies by:
• obtaining necessary documents and information
• attending meetings with clients / going to client’s premises if the job requires so
• respond to clients’ queries within 24 working hours. If certain query requires more time to prepare and reply, inform the client within 24 hours on the estimated time for sending the response
• assist the senior staff when required
• Prepare the timesheet daily with the description of the work performed and the time spent for each client, submission timely on a weekly basis
• Action oriented / initiative oriented

Job specific requirements

• A candidate with 5-6 years of relevant work experience is preferred
• Resourceful, independent and strong problem-solving abilities
• Communicates effectively through written or verbal communication both in Danish and English.
• Strong ability to plan ahead and organise themselves
• Excellent in MS Excel and MS Word skills are essential
• Experience in a similar role or business with good client servicing skills is preferred