We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

Key Responsibilities:

• Interact with and guide employees within our South Latam market via inbound calls, live chats, and other platforms to answer all inquiries using HR knowledge and expertise
• Perform research as needed to fully resolve inquiries
• Maintain the confidentiality of all information, protect the assets of the Company, report non-compliance and adhere to all applicable federal, state and local laws and regulations, and company policies and procedures
• Open-door policy for employees to speak on employee relations matters
• Provide support to employees in various HR-related topics such as leaves and resolve any issues that may arise
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Nurture a positive working environment
• Ensure compliance with labor regulations 
• Provide suggestions on the enhancements of our guidelines, procedures, or policies that impact our employees
• Identifies and tracks laws and regulations that might affect the organization’s policies, practices, and procedures.
• Coordinating and support on employee notifications and trainings as required by State labor requirements. This includes reviewing appropriate training materials and modules to meet organization and compliance needs
• Support and research legal requirements related to day-to-day management of employees in an effort to contribute to minimize risk and regulatory compliance
• Support internal audits
• Internal payroll supervision

Key requirements:

• Minimum 3-4 years of Human Resources experience
• Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment
• Proficiency with Microsoft Office products; specifically, Word, PowerPoint and Excel
• Be a self-starter, have a strong sense of ownership and attention to detail
• Demonstrated ability to multi-task and perform well in a face paced environment
• Strong time management, critical thinking and organizational skills
• Superior communication skills (written, verbal, and listening) and strong interpersonal skills
• Excellent analytical, problem solving and troubleshooting skills
• Proven ability to maintain confidentiality and secure sensitive information
• English Profiency 
• Payroll experience is a must have

Work Location:

• Hybrid/remote – Candidate will be required to attend our office in person 2-3 days a week