Operational Excellence Manager
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Job no: 574944
Work type: Full time
Location: Toronto, Canada
Categories: Information Technology, Project Management
Office Location: Canada - Toronto
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About TMF Group
TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 120 offices
We are looking for an experienced professional to manage multi-faceted projects and take responsibility for driving smart growth and innovation across North America & Caribbean region. Role is based in Toronto, Canada, but scope of role is regional, with initial focus on improving our operations in Caribbean – British Virgin Islands and Cayman Islands.
Key Responsibilities:
Lead and control the execution of programs through: analysis, design, implementation, hyper-care and benefits realization phases
Assess, plan and support the projects related to new systems, workflow tool and RPA implementation from business perspective
Identify, mitigate and manage, program related risks
Incorporate quality review and governance processes
Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
Build and maintain relationships with stakeholders who have accountability for program execution
Work with the automation team to leverage market knowledge for local implementations
Establish effective reporting on program benefits, progress, risks and issues
Contribute to governance meetings, reporting to local leadership and Regional Executive Committee Members
Continuously meaure and assess the effectiveness of the projects
Perform recurring performance management analysis and support business leaders in leveraging data in business operations and decision making
Establish clear and measurable metrics to help drive operational improvement across the business
Ensure data quality remains accurate, timely and consistent to feed into operational metrics
Perform recurring performance management analysis and support business leaders in leveraging data in business operations and decision making
Continuously prioritize needs of business with focus of improvement initiatives
Key Requirements:
5+ years leading complex programs, involving system, process or organizational change
3+ years Leading technology implementation from need identification to design and roll-out
3+ years in Process redesign and Organization re-structuring
Communicating with and influencing C-Suite stakeholders
Exceptional organisation skills
Using analytical and problem solving skills
Exceptional written and spoken English
Degree in Business Administration or related subjects preferred
Data & Dashboards – business knowledge of PowerBI or Tableau,
MS Suite – Excel, PPT, Word, Visio
Project Management qualifications or similar
Lean Six Sigma (desirable)
What's in it for you?
Pathways for career development
Work with colleagues and clients around the world on interesting and challenging work.
We provide internal career opportunities, so you can take your career further within TMF.
Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
You’ll be helping us to make the world a simpler place to do business for our clients.
Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
A supportive environment
Strong feedback culture to help build an engaging workplace.
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Want to know more about a career with TMF Group? Watch this video:
Advertised: 20 Sep 2024 Eastern Daylight Time
Applications close: 20 Oct 2024 Eastern Daylight Time
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