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Job purpose

To devise high quality solutions that meets the business requirements of TMF customers.  To ensure that the solutions are delivered “fit for purpose” and to agreed timescales. In most cases the solutions will be devised using existing tools and processes. Where bespoke solutions are agreed the correct levels of authorization, stakeholder agreements, and budgets are approved with the correct risk and issues addressed. 

Furthermore, the role entails covering for the HR & Payroll Solutions Lead in their absence.

This role will also have accountability for understanding internal operational solutioning and subsequent training of Local Office Staff and resources.

The role will also work closely with the Sales Leadership within the region in developing understanding of TMF’s Global HRP Solutions and will be accountable for delivery of developed training material.

Key responsibilities

• Pre-sales support
• Due Diligence investigation, workshops & documentation
• Business requirements definition
• Solution definition, design & specification
• Assist Sales with project scoping, definition & planning
• In conjunction with Project Managers, estimating development resource requirements & delivery timescales
• Interaction with IT, external providers including:
  • Challenge, validation and support of solutions/designs proposed
  • Monitoring quality/fitness for purpose of developments
  • Testing & acceptance of deliverables
• Consultancy – internal & external
• Leading delivery teams
• Mentoring & staff development
• Working with Local Offices to identify and mitigate Issues & risks – aligning to a training plan and delivering solutions training.
• Reporting & escalation of concerns & issues 

Critical competencies for success

 “Business Requirements Type” – someone with solid Industry-based HR/Payroll knowledge and requirements analysis skills.  Experienced in implementation & service design.  Will display experience in or a tendency towards team and customer management.  Demonstrable organizational, problem solving, managerial & motivational skills.  Expect a person with this profile to be familiar with HR & payroll principals and legislation, with the ability to manage cross-functional teams delivering into projects. 

• IT background or experience as a senior payroll/HR end-user an advantage.
• Technical (platform/database) knowledge an advantage but not essential.    Must have excellent customer facing and across-the-board communication skills plus ability to operate safely & successfully at all levels within customer organization essential.
• “IT Analysis & Design Type” – someone with a strong background with HR and/or payroll system development/implementation experience.  Current knowledge of HR and/or Payroll systems essential.  Advanced analytical and solution design skills and the ability to “think big” in terms of overall strategic requirements and corresponding solutions are essential.  Needs good analytical & problem solving skills and very advanced communication skills specifically related to listening, facilitating workshops and conveying complex concepts verbally and in writing.
• Will need to be credible at all levels, but particularly around client’s people, senior end-users and strategists.  Will need to be able to focus on high-level strategy and motivate/help others to fill in the detail.
• “Technical Platform Type” – someone with a very solid general and/or technical background and current DBA and/or comms skills.  HR and/or Payroll system experience a definite asset, but not absolutely essential.  Current knowledge of application environments essential, particularly those relating to ERP, ASP hosting and associated comms configurations.  Experience in a system support role would be useful.
• Will need to be credible around customer’s senior & junior IT & Infrastructure technicians.  Needs good analytical & problem solving skills and very advanced communication skills specifically related to facilitating workshops and conveying complex concepts verbally and in writing.

Technical skills/Job Specific skills

• Self-organization / time management:
  • Organized  and executes tasks within the defined timeframe,
  • Delivers outstanding work to tight deadlines and manage a diverse workload,
  • Pays attention to detail and delivers high quality work products.
• Communication skills: presents and communicates effectively
• A minimum of 10 years’ experience in a relevant environment including experience as Service Manager
• Ideally 10+ of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
• Ideally 10+ years of experience in an Operations related environment, with a prove ability to deliver cost effective solutions and service design
• Ability to deliver training to Local Office staff within the LATAM region

Professional Qualifications

• Fluent in English & Local Languages
• Proficient in Payroll and HR Services
• Professional project management training is a plus

 Other Leadership Characteristics

• Effective problem solving.
• Self & Team member motivation.
• Analysis of & organizational decision making
• Interpersonal communication, sensitivity & empathy
• Customer satisfaction & service