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Technology Lead- Global Technology Engineering Networks will be responsible to provide technical leadership and lead the experts to deal with complex incidents, problems, proactively ensure operational health of the IT infrastructure as well as advise on the future development of the technological landscape, considering the TMF’s strategy and newly available technologies.
This role takes ownership of the engineering activities of the entire network infrastructure of TMF across the globe and coordinates with the partners to deliver the service. Work with the resources in the defined time-zones and ensures the smooth functioning of the global IT network and security infrastructure. He / She will be coordinating with the Architect teams and Operations Leads to ensure a smooth functioning of the unit and all the activities are aligned with the engineering function.
Key FUNCTIONS AND Responsibilities
Implement, manage and troubleshoot network hardware including routers, switches, wireless, firewalls, WAN bandwidth/acceleration devices, Cisco Meraki SDWAN/LAN/Wi-Fi components, AWS, Azure and similar cloud infrastructure.
Good knowledge of Palo alto/Fortinet Firewalls, IDS/IPS, load balancer viz. F5, VPNs including SSL, GRE and IPSec, NAC solution, reverse proxy and content filtering and Proxy services inclusive of Websense/Forcepoint/Zscaler, DNS, DHCP, IPAM etc.
Responsible to Monitor, measure performance and costs through regular reporting and prepare summary of the systems including availability, usage and capacity.
Responsible for active ticket queue management, including assignment in team and followup to closures; alignment with ITSM team on the process and procedures
Responsible for creation of process, policies and SOPs required to support the Network Infrastructure and manage the operations
Responsible for team mentoring, cross-skilling, skill rotation, and skill upgrade
Assist and collaborate with Architects/Technical Leads in developing enterprise network solutions including creation of functional requirement documents, project plans and detailed implementation plans
Conduct regular capacity monitoring, create baselines and forecast requirements based on it
Conduct and participate in various Audits in support of InfoSec governance and compliance
Support Local and Global IT network requirements and coordinate with Technical and Business Operations on issue resolution and support
Anticipate, mitigate, identify, respond to and resolve problems affecting network and system performance, efficiency and availability, and recommend, schedule and perform network improvements, upgrades and repairs
Lead and guide the team in troubleshooting, Infrastructure assessment, redesign, simplification, MACD activities
Lead troubleshooting sessions in case of service degradations, Network unavailability or any Infrastructure related issues that may cause impact to business directly or indirectly
Own the office moves of TMF and M&A project deliveries
Competencies and Skills
12+ years of overall IT experience in Infrastructure technologies, including 5 years of work experience in lead role
Expert in Cloud Technologies, Network Technologies & Distributed computing
Strong communication skillset; both verbal and written.
Proven ability to produce and implement ITIL-based procedures.
Demonstrated ability to manage outsourced service providers.
Demonstrated leadership through strategic thinking, and leading or initiating Business driven transformations.
Ability to interpret business needs and translate them to create solutions and adequately document created solutions
Experience and Qualifications
12+ years of overall IT experience in Infrastructure technologies, including 5 years of work experience in senior engineer roles
A service mindset/attitude
University graduate with relevant industry/technology certifications relevant for the expertise domain.
Ability to analyze, present and support the decision-making process using data.
Strong understanding of cloud, automation, and infrastructure
Experience in successfully deploying Platform as a Service (PaaS)
Experience in successfully deploying Infrastructure as a Service (IaaS)
Experience in scripting and coding a must.
Experience in SD WAN and SD LAN
Deep technical experience in IaaS network components (Azure / AWS)
Ability to connect on-premises, edge technology to cloud offerings
