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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the Role

As an Enterprise Mobility Operations Engineer, you will focus on delivering a consistent product and computing experience to the TMF Group workforce. This role addresses potential span of control issues, supports employee engagement and workforce sustainability initiatives, and is essential for executing Group IT’s Workforce Experience strategy.

This position requires a medium-level professional with a minimum of 7+ years of experience, who will be part of the Global Enterprise Mobility Team. The role necessitates knowledge of Endpoint Management, Remote Access, Windows Client platforms, Patch management and VDI Technologies.

Responsibilities include providing technical support and maintenance for client platforms and SCCM, Manage Engine and Intune Infrastructure. This involves identifying and troubleshooting issues, resolving defects, and implementing enhancements to improve system performance. Additionally, the operations engineer will act as a mentor in patch management, application support, vulnerability management on systems, and provide technical guidance and support as needed.

Key Accountabilities:  

• Work collaboratively with application stakeholders and WPS.
• Providing technical support for a range of updates and applications deployments performed via SCCM/ME, including diagnosing, and troubleshooting issues, identifying, and fixing defects, and implementing enhancements
• Assisting with the deployment and testing of new components and updates in the infrastructure.
• Collaborating with other members of the IT team and stakeholders to gather and understand requirements, prioritize tasks, and provide timely resolution of issues
• Microsoft Active Directory, Group Policies, DNS, DHCP, TCP/IP Networking.
• Patch & Software Deployment, understanding of application packaging & deployment and PowerShell scripting.
• Experience OS Deployment and Support for Windows 10 and 11.
• Maintaining Microsoft 365 Apps.
• Maintaining documentation and records of support activities and processes
• Mentoring the respective support team, including providing guidance and support as needed
• Providing support and fixes on vulnerabilities identified on systems and work in collaboration with different team for same.

Capabilities:  

• Bachelor’s degree in computer science or a related field
• 7+ years of experience in Patch Management, Application deployment and OSD
• Knowledge on SCCM and Manage Engine.
• Microsoft 365 Apps and OS Upgradation
• Bitlocker Management via SCCM
• Customized reporting, hands on SQL query
• Proactive application/patching monitoring, analyzing and fixing issues that arise.
• Manage application/updates releases and hotfixes - both regular and ad-hoc.
• Deep investigations, monitor logs, debug logs, and analyze the issue.
• Incident, change and problem management.
• Installation and configurations, software deployments and software updates.
• Scripts creation and optimizations.
• Supports the up skilling of team through sharing of knowledge, best practice, and coaching
• Should have good communication & Interpersonal skills
• Strong problem-solving and analytical skills
• Good understanding of Azure services
• Flexibility to work outside of normal business hours as needed

General skills:

• Team player.
• Constant learner & self-motivated person.
• Analytical and problem-solving skills.
• Ability to work without direct supervision.
• Ability to work under pressure.
• Ability to resolve conflicts.
• Good communication and interpersonal skills.
• Familiar with ITIL & ITSM principles.

What's in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives