1. Manage service delivery and the day-to-day operations of the RDC on the ground, ensuring compliance in the way that all standards are met, and procedures are followed, enhancing operational efficiency for service delivery; accountable for productivity
2. Lead transfer of already earlier established and determined processes to HR RDC
3. Be a subject matter expert for HR lifecycle processes, as a knowledge advisor influences quality of team work, ensures there is adequate local service expertise in HR RDC
4. Training and leading the RDC team and Market HR partners in HR administration processes, cooperate with other administrative functions related to the smooth functioning of the HR RDC (e.g. HRIS) in order to enable development of processes automation
5. Coach and motivate team members to achieve targets and service levels agreed, carefully taking care on appropriate distribution of workload among team members
6. Establishing priorities and scheduling of day-to-day operational activities
7. Produce reporting – track and monitor KPIs
8. Recommend new work methods and procedures of the RDC; recommend procedural changes to improve RDC efficiency and ensures appropriate implementation of decisions made by senior management
9. Periodically review work quality with team members, and work collaboratively to maintain or improve operational efficiencies
10. Establish and maintain close working relationships with all relevant parties including HR colleagues and clients/colleagues across the regions
11. Acting as first point of escalation, work with the team and all relevant parties in managing incidences and escalations, striving to agree to corrective and preventive measures and implementing service improvement plans as necessary
12. Responsible for process documentation and updating process documents

1. Possess a bachelor’s degree/ Professional Certificate in any field of study.
2. Minimum 4-6 years of experience in HR Shared Service Centre and 8 plus years of overall experience.
3. Strong leadership and influencing skills, with the ability to drive results.
4. Capability to work efficiently under pressure and meet tight deadlines.
5. An organized and meticulous approach to tasks.
6. Proficient in delivering effective presentations to the leadership team.
7. Demonstrate initiative, independence, and flexibility to improve processes.
8. Excellent oral and written communication skills, along with strong interpersonal abilities.
9. Good communication skills in English & Spanish (Both Written & Verbal). Knowledge of Portuguese would be an added advantage.

We offer you:

• Hybrid work
• English classes
• Educational assistance
• In-company training
• Prepaid health insurance
• Funeral insurance
• Life insurance
• Gym membership
• Birthday benefit

Want to know more about a career with TMF Group? Watch this video: