Manager- Continuous Service Improvement (CSI)
Job no: 575663
Work type: Full time
Location: Various locations
Categories: Information Technology
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KEY RESPONSIBILITIES
- Responsible for driving Operational Excellence initiatives globally
- Responsible in meeting/exceeding agreed financial benefits for the calendar year
- Work closely with frontline/middle management and Senior Leadership to drive process improvement ideas
- Coach and Mentor Lean Six Sigma Leads in driving Lean Six Sigma projects using defined methodology
- Application of required Lean/Statistical tools as part of Continuous Improvement projects
- Publish and Review Process/Business Metrics on agreed schedule and identify improvement opportunities
- Conduct Lean Six Sigma training depending on the skill set
- Analyze business problems arising in respective processes and do needful support
- Responsible for Quantitative and Qualitative analysis, Problem Solving techniques, Root Cause Analysis, Quality Assurance practices and concepts
- Effectively play the role as trainer, coach, and mentor to the YBs, GBs, BBs in the team and Ops
- Responsible for Defining, Measuring, Improving & Implementing continuous improvements frameworks within the global teams
- Ensure new designed practices/processes and global initiatives are effectively and successfully implemented for the scoped teams from training to Sign Off (Improve Performance & Implement Change)
- Responsible for implementing and monitoring performance metrics [SLAs/KPIs] are in place and performance reviews in place to drive delivery to agreed timescales and quality
KEY REQUIREMENTS
- Masters in any discipline, preferred with Engineering / Mathematics / Statistics discipline
- Certified Black Belt from reputed institute
- Minimum 8 years of experience in the role of Operational Excellence
- Minitab Proficiency
- Preferred with an experience of working with global resources
- Preferred candidate with having knowledge on ISO/CMMI/ISMS requirements
- Experience in mentoring Lean Six Sigma GB & BB projects and training resources
- Proficiency in communication
Competencies and Skills
- Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing)
- Able to influence change & effectively manage stakeholders across the globally • Builds and maintains strong working relationship with team across globe
- Highly developed sense of integrity and commitment to operational excellence
- Demonstrated leadership/management skills
Soft Skills:
- Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing)
- Able to influence change & effectively manage stakeholders across the globally
- Builds and maintains strong working relationship with team across globe
- Highly developed sense of integrity and commitment to operational excellence
- Demonstrated leadership/management skills
Preferred Tools Knowledge:
- Minitab
- R Studio
- Python
- BI Tools
WHAT’S IN IT FOR YOU
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
- Marriage Gift policy
- Paternity & Adoption leaves
- Interest free loan policy
- Salary advance policy
- Covid support taskforce
- Well being initiatives
Advertised: India Standard Time
Application close: India Standard Time
Apply now