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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the Role:

Senior  Engineer  Networks will be responsible for the continuity and stability of the IT services that TMF IT delivers to its internal customers.

Key Responsibilities: 

• IT support for Network and related Infrastructure
• Vendor Management for external support parties
• Interface and handle short term Project execution and Management for internal/external stakeholders
• Align with TMF IT/Network Vision and objectives as laid out by the SLT/Global Network Head
• Available and willing to work in shifts across the time zones in support of Global Service Model
• Available and willing to support ‘On-call Support’ beyond normal business/work hours to support Global support model of operations
• Reports to Operations Lead and actively interacts with Engineering Lead
• Depending on the location of the appointment, must be willing to travel/visit local office/Data Centre as necessary to extend physical ‘hand and Eyes’ support to remote technology teams for local IT infrastructure troubleshooting or MACD requests

Key Accountabilities: 

• Implement, manage and troubleshoot network hardware including routers, switches, wireless, firewalls, WAN bandwidth/acceleration devices.
• Support, administer and troubleshoot Cisco Meraki SDWAN/LAN/WiFi, AWS and Azure,
• Administer, maintain and enhance the IT infrastructure environment from time to time
• Good knowledge on IDS/IPS, centralized logging, NAC solution, reverse proxy and content filtering
• Good knowledge on Barracuda/Fortinet Firewalls, load balancers, Proxy services
• Good knowledge on VPN including SSL, GRE and IPSec., DNS, DHCP, IPAM solutions
• Monitor, measure performance and costs through regular reporting and summaries of the systems including availability, usage and capacity
• Assist in developing enterprise network solutions as per requirements, including the creation of functional requirement documents, project plans and detailed implementation plans
• Conduct regular capacity monitoring and project requirements on the basis of trending data
• Conduct and participate in various Audits in support of InfoSec governance and compliance
• Support Local/Regional/Global IT network requirements and coordinate with Technical and Business Operations on issue resolution and support
• Anticipate, mitigate, identify, respond to and resolve problems affecting network and system performance, efficiency and availability
• Recommend, schedule and perform network improvements, upgrades and repairs
• Lead and guide the L1 and L2 engineers in troubleshooting and working on Network infrastructure assessment, redesign, simplification, MACD activities
• Join and lead the troubleshooting bridges in case of service degradations, Network unavailability or any Infrastructure related issues that may cause impact to business directly or indirectly
• Work closely/collaborate with Network Engineering Leads and Architects on all technical requirements, in alignment with the Operations Leads at all times
• Participate in meetings with Vendors to drive Problem Management, RCA, SLA compliance, Risks and Issues
• Mentor the team and act as an escalation point to the junior team

Key Capabilities: 

• Understands TMF Groups' business lines, regulatory requirements and organization structure
• Understands and applies control and risk and governance frameworks consistently
• Ability to delegate activities and tasks to support staff with clear explanation.
• Understands own motivation and impact of personal attitude on own performance
• Builds and maintains relationships at all levels across the Group
• Mindful of cultural variance across diverse Global Organization
• Communicate clearly, concisely, and effectively through verbal, written/video means of communication
• Manage stakeholders' expectations with regards to delivery, escalation of business concerns as appropriate
• Puts colleagues/ clients at the centre of everything they do to ensure a positive experience
• Upholds the organization Values with Integrity, trust, confidence and candor

Key Knowledge and typical experience: 

• Generate ideas for improvement based on experience
• Assess and work proactively on identifying and mitigating risks to the service delivery
• Understands personal development areas and is driven to 'bridge' gaps.
• Will ask relevant questions and maintain communication to improve business awareness/ knowledge
• Willing to learn and adapt quickly with the technology changes and Infrastructural reforms
• Be aware of client contracts/requirements
• Work under direct supervision and review of Global Network Head/Global Infra Service Head.

What's in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Marriage Gift policy
• Paternity & Adoption leaves
• Interest free loan policy
• Salary advance policy
• Covid support taskforce
• Well being initiatives