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Opex Manager NL

Apply now Job no: 573784
Work type: Full time
Location: Amsterdam, The Netherlands
Categories: Information Technology, Project Management
Office Location: Amsterdam


Job Purpose

We are embarking on an ambitious journey to leverage innovative technologies which accelerate our business growth and reduce our cost to serve. To achieve this, we are driving a strategic program to optimize our service delivery model which will require improvements to our technology. This includes systems, Workflow tool and Automation implementation, operational processes changes and organizational construct.


In this role, the successful manager will need to:


Lead projects and operational resources to implement new technologies and processes.


Manage complex, multi country programs which delivers within quality, time and cost constraints

  • Lead and control the execution of the program through: analysis, design, implementation, hyper-care and benefits realization phases
  • Assess, plan and supervise the projects related to new systems, workflow tool, automation and RDC implementation.
  • Identify, mitigate and manage, program related risks
  • Embed quality review and governance in all activities


Design & deploy effective change management techniques to influence, train and guide operational teams

  • Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
  • Build and maintain relationships with stakeholders who have accountability for program execution
  • Coach, mentor and support other team members to enhance delivery performance


Provide regular, accurate and appropriate reporting to the different stakeholders

  • Establish effective reporting on programme benefits, progress, risks and issues
  • Contribute to governance meetings, reporting to local leadership and Group Exco Members
  • Continuously meaure and assess the effectiveness of the programme


Effectively manage programme financials and benefit realisation

  • Establish clear and measurable programme goals which improve business performance
  • Establish benefit tracking mechanisms which will be handed over to finance after programme completion
  • Manage the programme budget


Partner with the operational team to embed Lean Visual Management and Capacity Planning


Partner with the IT function to innovate service delivery and embed new technology, championing this change to overcome resistance

This role will have a market remit and will report to the Regional Operational Excellence Director.



  • 5+ years leading complex & multi-country programs, involving system, process or organizational change
  • 3+ years in Process redesign and Organization re-structuring
  • Communicating with and influencing C-Suite stakeholders
  • Exceptional organisation skills
  • Using analytical and problem solving skills
  • Exceptional written and spoken English



  • Degree in Economics, Computer Science or Business related subject
  • Project Management qualifications or similar
  • Lean Six Sigma, Kaizen

Advertised: W. Europe Daylight Time
Applications close: W. Europe Daylight Time

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